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Features that Every Field Service Management Software Should Have

Field service management software like Utiliko gives you a complete picture of your entire field service operation. While our user-friendly business management platform makes things appear simple, field service operators had their work cut out for them long before automation was a thing.
December 1, 2022

Prashant Bhople

| Senior Web Developer
Home » Blog » Features that Every Field Service Management Software Should Have

Field service management software like Utiliko gives you a complete picture of your entire field service operation. While our user-friendly business management platform makes things appear simple, field service operators had their work cut out for them long before automation was a thing.

Operators had to go through mountains of paperwork, deal with scheduling issues, manually organize work orders, and yet make a profit. This was, without a doubt, a time-consuming and resource-intensive process. Furthermore, it was extremely vulnerable to human error.

It’s hard to believe that many field service firms are still using manual methods in 2022. Especially when you can invest in Utiliko, the best field service management software in the market.

Growing your company will be nearly impossible without an all-in-one business management software like Utiliko. It becomes increasingly difficult for a small business to meet consumer demands, maintain optimum labor efficiency, and provide high-quality service.

That’s why our industry-leading Utiliko business management software is packed with features to help you grow your company.

Finding the best field service management software

Trying to get by without simplified field service management software for your business is not a good idea. Field service management software is used by practically every industry in the world to manage its resources. And you can bet that the competition is fierce.

Field service management software, also known as business management software, is capable of performing a wide range of tasks. Creating schedules, reviewing job history, and interpreting overall company performance are all part of the job.

Furthermore, our all-in-one business management software includes sophisticated communication tools for relaying information from the field to the office. To manage all of these responsibilities, field service management software solutions are packed with many essential features.

Here are 5 critical features that every field service management software should have.

5 essential features of field service management software

1. Management of work orders:

Work orders, like everything else these days, have gone digital. Working with mounds of paperwork is a thing of the past!

Any field service management software system should include work order management as a standard component. This feature allows a company to allocate and track who was in charge of a specific task. The assignee can also keep track of how long it took them to complete their task.

Then, once a job is completed, your technicians can label it as such in the system. Nobody will have to wonder if a job was done because they can simply check the system to check the status of all of their work orders.

2. Smart job scheduling and dispatching:

It’s no secret that keeping track of paperwork orders may be time-consuming and difficult. According to recent surveys, small and medium-sized enterprises spend 23% of their workday manually entering data.

That is approximately 2 hours per day, which is time that could be spent growing your business!

Invoicing delays are frequently caused by lost or mislabeled forms. If you want to run a smooth and effective field service business, you’ll need an efficient system for scheduling and dispatching jobs.

You can avoid the monotony of filling out field service work order forms and prevent manual errors by using field service management software like Utiliko. It can also turn a jumbled bundle of papers into nicely organized files that are accessible at all times, all in one spot.

3. On-field mobility:

Every cloud-based software solution includes a mobile app that allows technicians to access data from their mobile devices. Workers can view their timetables and check for new assignments, ensuring that they know exactly what they need to perform on any given day.

Apps have revolutionized the way customers interact with businesses today. During a field service visit, customers now expect identical tracking and history information.

Field service management software like Utiliko gives your mobile staff the tools they need to provide the best possible client support. It also allows technicians to spend more time on actual maintenance and repair work rather than wasting time on tiresome paperwork.

4. Inventory management for parts:

Using our all-in-one business management software allows you to analyze the parts of the inventory that are used regularly. This ensures that critical portions of the inventory are refilled regularly for your technicians’ use.

Many of the same items are likely used by your field professionals to execute various operations and repairs. As a result, you must ensure that those parts are available at all times.

Furthermore, several systems combine analytics with inventory software to generate demand estimates. This informs office personnel about which parts are most frequently utilized and when they should expect to refill.

5. Management of cases, contacts, and orders:

Customer service should be a priority for any company, but especially for field service companies. Your first goal, regardless of industry, should be to satisfy the customer. That’s why it’s critical to have a system in place to manage your customer database and information.

For starters, field service management software such as Utiliko has a client database. This section contains critical information such as your client’s contact information, previous work they’ve received, and any notes regarding special considerations.

With this information in hand, you can learn from previous work orders and improve your client service and satisfaction over time.

Get the best field service management software with Utiliko!

We hope you will find our list of the most prevalent and crucial features of today’s simplified field service management software useful. However, depending on your company’s specific requirements, you may find that you require a function not included on this list.

When comparing field service management software firms, make sure they offer not only the features outlined above but also any additional functionality that your company may require.

Get in touch with our team at Utiliko today to discuss these and more solutions that can help grow your field service business.

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