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U T I L I K O

Ticket’s Details

User can navigate on the ticket details page by clicking on `ticket code ’ or ‘view action’ from the ticket list page or `ticket code ’ from ticket kanban. On top of the ticket detail page contains timebar of the ticket. On left side contains company details, contact...

Ticket kanban view

1.Ticket Kanban view contains all the tickets by status   Ticket codeDisplays Ticket Code. Click on ticket code , It will  redirect to ticket details page Company nameDisplays Client name .click on client name redirect to client detail page SubjectDisplays...

Ticket list view

1.Ticket List view contains all the tickets which are added by admin and users. It contains ten columns. Ticket codeDisplays Ticket Code. Click on ticket code , It will  redirect to ticket details page Ticket categoryDisplays ticket’s category Company nameDisplays...

How to edit Ticket?

User can go to ‘Edit Ticket page from Ticket List’ or Ticket details’ page On the edit ticket page, all form fields are filled with original values of the ticket. User can change the value of the field which he required. After updating fields click on an ‘Update...

How to create new ticket?

Click on the ‘New Ticket tab. It shows the form to add Ticket. Fill general information. 1.The first section is Ticket Information, contains Company NameDisplays dropdown of the client list. Email Email address of Client Company LocationDisplays Dropdown of  multiple...
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