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U T I L I K O
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It contains two sections, ‘Ticket Category’, ‘Settings’. Click on the ‘Ticket Category’ tab. It shows another two sections ‘All Categories’ and ‘New Category’. Click on ‘All Categories’. It shows list of all categories.


  1. Ticket categoryDisplays category of the ticket
  2. PriorityDisplays priority of the ticket
  3. ColorDisplays color of the ticket category
  4. TicketsDisplays number of tickets
  5. ActionCategory list has four options
To Create/Update ‘Ticket Category’, click on ‘New category’ Tab. It shows the form of Ticket Category

  1. Ticket categoryCategory name of the ticket
  2. PriorityPriority of the ticket category
  3. ColorColor of the ticket category
  4. Auto assign tickets in this categoryAuto assign the ticket for ticket category
  5. Make this category privateMake the category private/public by checked/unchecked
After filling the required fields, click on the save changes button to create the new ticket category or click the cancel button to clear the changes made
To Update ‘settings’, Click on the ‘Settings’ tab. It shows form to update the ticket settings changes

  1. Default departmentDefault department of the ticket
  2. Default priorityDefault priority of the ticket
  3. Default statusDefault status of ticket

  1. Auto assign of ticketTickets to be auto-assigned to user
  2. Customer resolveMark as resolved by customer
  3. Customer priorityPriority of ticket set by customer
  4. Reply ratingsRating for responses
  5. Reopen ticketsRe-open tickets (closed)

After filling the required fields, click on the save changes button to update the changes
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